General Terms & Conditions

1.1 Platform / Freightain: AI Logistic Services, Rue des Francs Arquebusiers 31, 4600 Visé, Belgium, operator of the Freightain platform.

1.2 Service: all services offered via Freightain's web and mobile platform.

1.3 User: anyone using the Service — a Customer or a Transporter.

1.4 Customer (Shipper): a party wishing to have a container transported (forwarder, exporter/importer).

1.5 Transporter (Carrier): a party wishing to transport a container.

1.6 Shipment Request: a transport request placed by a Customer via the Service.

1.7 Transport Contract: the contract under which the Transporter undertakes the carriage for the Customer.

2.1 These Terms apply to registration and use of the Service. By registering or using the Service, the User accepts these Terms, the Privacy Policy and the Operational Procedures.

2.2 The application of the User's own general terms is expressly excluded.

2.3 Freightain may amend these Terms; an amendment takes effect once published in the Service.

3.1 Freightain provides an online platform where Customers and Transporters meet in a transport context. The Customer posts a request; Transporters quote; the Customer sees who quoted and selects.

3.2 Freightain is NOT a party to the Transport Contract; it acts as an intermediary and not as a carrier, forwarder or logistics service provider.

3.3 AI Assistant: the User uploads a document/email/text; the platform parses it into a draft request. The User is responsible for the accuracy of the final request.

3.4 Freightain does not provide transport means, containers, bills of lading, CMR or customs documents. The User may not name Freightain on any transport document — a penalty of €5,000 per breach, payable immediately.

4.1 Access requires registration. The User provides accurate, current company details (KBO/VAT, contact, insurance policies, licences) and updates them on change.

4.2 Freightain may check the information and reserves the right to obtain a credit report; it does not guarantee accuracy. Responsibility lies with the User.

4.3 The Transporter provides copies of licences and insurance policies at registration, keeps them current, and reports cancellation/change at least 30 days in advance. It may not carry via the Service unless compliant.

4.4 Freightain may restrict/block access where information is wrong/incomplete/improper or the User breaches its obligations.

5.1 The Customer posts a request via the Service.

5.2 Transporters quote on open requests. A quote is deemed to include all duties, taxes, surcharges and fuel costs.

5.3 A quoting Transporter is bound to perform once the Customer accepts. It may withdraw its quote before acceptance.

5.4 The Transport Contract is formed between the Customer and the Transporter when the Customer accepts a quote. Freightain is not a party.

5.5 Transparent pricing: the amount quoted by the Transporter (the transport price) is shown to the Customer as-is. Freightain adds a clearly stated service fee (commission) on top; the Customer sees the transport price and the service fee as separate lines and the total. The Transporter receives the full amount it quoted; the service fee is paid by the Customer. No hidden margin is applied.

6.1 The Transporter is responsible for checking all information needed to perform the carriage.

6.2 The Transporter may not subcontract without Freightain's written consent — penalty on breach.

6.3 If the Transporter cannot perform (on time), it informs the Customer immediately via the Service.

6.4 The Transporter warrants compliance with all national/international rules (licences, safety, dangerous goods, driver rules, minimum wage, work permits).

6.5 The Transporter maintains adequate insurance for damage/loss/delay arising from the carriage.

6.6 If the Transporter fails to perform, it is liable for all costs including substitute transport.

6.7 The Transporter uploads the proof of delivery (POD) via the Service after completion and in any event within 48 hours.

7.1 Freightain and the Customer agree that Freightain pays the Transporter's receivable from the Customer and is subrogated to that receivable to that extent. After the POD is uploaded, Freightain pays the Transporter the amount agreed between Customer and Transporter.

7.2 If the Transporter does not upload the POD within 14 days, it is not entitled to the relevant payment.

7.3 The Transporter shall not seek to collect directly from the Customer.

7.4 Freightain issues invoices in the name and on behalf of the Transporter (self-billing).

7.5 Unless agreed otherwise, Freightain pays the Transporter within 30 days.

7.6 Fast Payment Service (optional): on request, and for a fee, payment can be made within 7 days. The fee is a percentage of the gross amount and is set off. Freightain may end this service unilaterally.

7.7 Amounts stated are exclusive of VAT.

8.1 The User may not upload unlawful content, content infringing third-party rights, or false/misleading/impersonating content.

8.2 Freightain may remove such content and block access.

9.1 Users may rate their experience via the Service; Freightain records this in a feedback system.

9.2 The User may not undermine the integrity of the feedback system (threats, fake/misleading ratings).

10.1 Freightain may block access on serious/repeated breach, insolvency/bankruptcy, or where access cannot reasonably be continued.

10.2 In such case all of Freightain's claims become immediately due.

11.1 The Service is provided "as is"; use is at the User's risk.

11.2 Freightain is not liable for the User's acts/omissions or the information it enters.

11.3 Freightain is not liable for the transport service. The Customer is responsible for the request; the Transporter for the quote and performance. Freightain is not liable for disputes between the parties.

11.4 Freightain is not liable for loss of profit or indirect damages.

11.5 If Freightain is held liable, its liability is limited to the amount the User owes Freightain in the relevant event and in any event to a maximum of €10,000 per event.

11.6 The User is fully liable for damage and costs arising from its use of the Service and indemnifies Freightain against third-party claims (including reasonable legal fees).

12.1 A User may not, for 12 months after the last Request or Transport Contract, enter into a direct/indirect business relationship with another User met via the Service without involving the platform.

12.2 On breach, the User pays Freightain €10,000 per breach (right to full damages reserved); Freightain may immediately suspend/remove access.

13.1 All IP rights in the Service (software, design, the "Freightain" mark, etc.) belong to Freightain. Registration does not transfer these rights.

13.2 The User is granted only a non-exclusive, non-transferable, revocable licence to use the Service. Scraping, copying and access to source code are prohibited.

14.1 Freightain may modify/terminate the Service at any time; it will try to give reasonable notice.

14.2 Invalidity of one provision does not affect the others.

14.3 Freightain may transfer the Service to an affiliate or acquirer.

15.1 These Terms and the relationship between the parties are governed by Belgian law.

15.2 Disputes that cannot be settled amicably are subject to the exclusive jurisdiction of the competent courts of Liège, Belgium.